As a customer I expect an honest service as advertised by a company... Dan's Auto is not honest in the slightest way. A wrecker took my truck there after breaking down in Arlington. They never once said it was going to cost money to figure out what was wrong with my truck but ended up charging me close to $300 just to get my pickup. When they finally sent me an estimate they stated my ecm computer was out the cost yo fix my truck: 3-5 grand... I took the truck back home to a trusted shop near my hometown in Stephenville Texas. While loading my truck Dan himself was entirely rude to my grandfather an elderly man of 70 years and my innapropriate to my girlfriend and I. When I got the estimate from my trusted local service provider I was informed that the only thing wrong was my batteries needed replaced and the line to my electric fuel pump had been disconnected. They tried to trick me into paying a substantial amount of money for a job that should have been no more than $200. Dan's advertises that they're Diesel specialists so there is no excuse as to the mis diagnosis on my pickup by that much. When confronted after I learned of they're attempts to swindle me they refused to refund my money and the main office man, Gilly asked if I had enemies... I guess Dan's is the only enemy I can think of. Please do not go here for your repairs or any other reason. This place is dishonest.
We pride ourselves on professional work ethics, customer service and diagnostics, so we find it very troubling to hear your concerns. When I saw your review, I immediately called you but I did not get an answer or a call back from the message I left on your machine. Therefore, while I appreciate you expressing your concerns and writing your review, I feel it necessary to address a few things we find troubling about your complaint. In looking back at your repair order, we estimated and suggested the batteries you stated in your review, however, you chose to decline to repair them. A concern I do have as well, is the amount of time that has elapsed since your vehicle was here at our facility. Our records indicate your vehicle was here in November of 2016, therefore you can appreciate us questioning why it took over 7 months for you to request a refund of a diagnostic fee after such a long period of time has elapsed, and choose to wait until now to write a review. Ultimately, your satisfaction is our overall concern, therefore I welcome the opportunity to discuss this with you in detail. Please contact me directly at 817-548-8373 so we may work out these issues in an amicable manner.
- Dan’s Auto and Truck Repair